Policies
 
 
New Patient Policy
If you are interested in becoming a patient at the Center for Psychiatry and Behavioral Health, please contact us at 407-261-5641 Monday thru Friday between the hours of 8am and 5pm.

At the Center for Psychiatry and Behavioral Health we will make every effort to schedule your new patient appointment within 1-3 business days. We know how important it is to you to be seen promptly to begin the healing process.

When contacting us for new patient services please have the following information available:
√ Insurance card with Member ID and Group numbers
√ Insurance company contact number (will be on back of your card)
√ Your Social Security number (used to identify you with insurance provider)

If the new patient is the dependant or spouse of the original policy holder, then we will need the policy holder’s name, date of birth, and social security number as well.

*Please note: Without this information, we cannot verify insurance benefits. This could delay the scheduling of your appointment.

Once you are scheduled, please bring your insurance card and a current photo ID with you to your first appointment.

We request that you come at least 15 minutes early to your appointment as you will be required to fill out new patient paperwork. *Note: for your convenience you can print out, sign, and bring with you the new patient paperwork from the forms section of this web site.

Payment policy
No personal checks are accepted for the first new patient appointment. Only cash, credit/debit cards or money orders. Personal checks, cash, credit/debit cards, and money orders will be accepted for future follow up appointments. We accept Visa, MasterCard and Discover card.

A $35.00 returned check fee will be charged for checks returned for lack of funds. A returned check may result in the Center for Psychiatry and Behavioral Health refusing to accept future personal checks.

Patient Responsibility
Patients are responsible for any and all services not paid by their insurance company. We collect benefit information, request authorizations and bill to your insurance company as a courtesy. If for any reason there is a problem with coverage, it will become the patient’s responsibility for payment and will be billed accordingly.

Reschedule/Cancellation Policy
We ask that if you find the need to cancel or reschedule your new patient appointment, please give the staff 24 hours notice before doing so. The Center carries a policy which states that failure to give 24 hours notice of reschedule/cancellation for a new patient appointment could result in future inability to schedule with the practice again.

Insurance Policy
We gladly accept a wide range of Insurance Carriers to help assist in the payment of your visits. We also have set self-pay rates for those who do not carry Insurance Coverage at the moment.

Change of Insurance
If you have a change in insurance, please call the office at least 24 hours in advance of your next scheduled appointment. We will need to collect your new insurance information and verify your benefits.
If you fail to do so, we will be happy to help you reschedule your appointment.